Order from Swiss Madison directly.
This is my second Carre toilet so far in a few months' period. The first one was sold by Wayfair, and arrived with an internal crack. It took long enough to get a plumber to install it that Wayfair would not let me return it, having exceed the time limit for returns. I ended up paying for an unusable toilet. Ordering from Swiss Madison directly, I got a great toilet. It's so cool and, combined with a similarly hip Swiss Madison sink, has transformed my bathroom into a dark, mod place. The toilet and sink work flawlessly. I could not be more pleased.